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Information for the client

INFO
Payment
Shipping Policy
Refund policy

Payment

Thank you for your understanding.
online application

You leave an application on our website. All information is confidential and private.

Sending
Payment for the items on our website is available by Stripe. Card types allowed: Visa, MasterCard , American Express

Fast delivery by DHL

Payment and receipt
After placing your order you WILL BE ADDRESSED to the STRIPE payment acceptance service
All our prices are in US Dollars and do not include local taxes and import/custom duties for international orders. SASA COSMETICS is not responsible for any customs fees, taxes and additional costs associated with international orders.

Shipping Policy

All parcels are shipped from Beirut, Lebanon via DHL company within 24-72 hours of receiving the order, excluding weekends and public holidays.

If a dispatch delay occurs, we will inform customers of the issue within 72 hours.
When your order is ready for dispatch, you will receive an email notification with a tracking number. Please allow up to 12 hours for tracking to show as it takes time between packing and first scan when onboard for delivery.
All orders made are final, and we cannot guarantee that changes to products and/or shipping details can be made once order confirmation is sent to you. It is your responsibility to make sure all details are correct before confirming your order.
Free Shipping > $115
Please note that SASA COSMETICS is not responsible for any potential delay after item has been sent as it is provided by the carrier and may vary with package origin and destination. The selection of shipping options are available to you upon checkout. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are not covered by SASA COSMETICS.
IMPORTANT TO NOTE
For shipping address, we strongly advise you to use an address where someone is available to collect the parcel during business hours Monday to Friday. If no one is available to collect the parcel, the courier might leave the parcel at the address only if it is deemed safe to do so, otherwise you are responsible for picking up the parcel at a location given to you.

Refund policy

Return and refund policy
Unfortunately, due to the nature of the products, we do not offer refund/return/exchange on orders once shipped unless products inside the parcel box and individual product boxes are damaged when received.

All products are checked for quality before dispatch and while we try our best to ensure that the products are delivered to you in perfect condition, products may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at hello@sasa-cosmetics.com within 7 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchange policy
  • Exchanges are accepted within one week from delivery.
  • Items should be intact, unused, and hang tags as well as all other tags should still be present and attached.
  • Shipping expenses as well as any other custom taxes will be covered by the customer and are non-refundable.